Slow Response Time
Customers expect quick answers and become frustrated when responses are delayed
NewBuilt for customer service and support teams
Deliver Faster Customer Support Across Every Channel
Centralize customer enquiries, automate ticket management, improve response times, and provide exceptional customer experiences with Xcent's AI-powered customer support platform
Integrations
One platform.Every channel connected.
Bring WhatsApp, social, calendars, and commerce into one operating system built to move leads from first touch to closed revenue.
Fewer tabs. Cleaner handoffs. Better visibility across the whole sales motion.
10+ Integrations & Growing
Pain Points
Poor Customer Service CostsMore Than Lost Sales
Missed Follow-Up
Callback was not completed
Overdue
Missed Customer Request
Important enquiries and support issues can easily be overlooked.
Customer Enquiries Are Everywhere
Managing conversations across multiple channels becomes overwhelming
Time-Consuming
Repetitive Manual Work
Support agents spend too much time answering common questions repeatedly
No Visibility Into Support Performance
Managers struggle to monitor workloads, response times, and service quality
Why Xcent.ai
Built For High-PerformingCustomer Support Teams
Automate replies, follow-ups, and sorting with smart AI agents built for email.
Launch faster with agent playbooks designed to qualify, route, and convert across every revenue channel.
Scale Customer Support Efficiently
Handle more enquiries without increasing operational complexity
Consistent Customer Experience
Track conversation & interaction history
Improve Team Accountability
Monitor response times, ticket status, and agent performance
Faster Ticket Resolution
Automatically route enquiries to the right team member
One Inbox For Every Channel
Manage customer conversations from multiple channels in a single dashboard
Agentic AI
Xcent Customer Service AI doesn't just reply...it captures, routes, and resolves faster.
Give support teams an AI assistant that captures customer enquiries, gathers issue context, routes tickets, and keeps every request moving toward resolution.
Traditional Chatbots
Pre-programmed & Brittle
Easily break when conversation shift or encounter edge cases beyond their training.
Robotic & Unnatural
Template-based responses that lack empathy, context, and the nuance of human conversations.
Reply-Only Functionality
Cannot act, decide, or complete complex business tasks. Only provide information.
Xcent AI Agents
Goal Oriented & Adaptive
Reason through complexity, edge cases, and open-ended conversations with contextual understanding.
Natural & Humanlike Dialogue
Engage with small talk, empathy, and contextual awareness that feels genuinely human.
Action Taking Operators
Close sales, recommend & upsell, process payments, book appointments, resolve issues, and follow up.
Xcent Customer Service AI
Online - Customer Support Assistant
How it works
Your entire sales workflow, automated.
Capture demand, trigger follow-ups, and move every deal forward from one calm, visible operating layer.
Instant Lead Capture
Smart AI Follow-Ups
Auto Deal Closing
Free Pro plan for early teams ($320/mo value)
Workflow
From CustomerEnquiry To Resolution
01
Customer Enquiry
02
Automatically Captured
03
Ticket Created
04
Assigned To Agent
05
Issue Resolved
06
Feedback Collected
07
Customer Retained
Referral Program
Refer customersupport teams.Earn Rewards.
Know a customer service team or support agency? Invite them to Xcent.ai and earn rewards when they subscribe
It's free to join and takes only a minute
01
Invite Support Team
Share your unique referral link with support teams or service agencies
02
They Join Xcent.ai
They sign up, choose a plan, and start using Xcent.ai
03
You Earn Rewards
You earn rewards or commission for every successful referral
Let's Begin
Ready To Deliver
Better Customer Support?
Turn fragmented property conversations into a calmer, faster sales motion across the channels your team already works in.
Let's Begin
Ready To Deliver
Better Customer Support?
Turn fragmented property conversations into a calmer, faster sales motion across the channels your team already works in.
FAQ
Questions? Answers.
Find answers to commonly asked questions about Xcent AI, covering features, pricing, integrations and more.
Most users are up and running within 15 minutes. Connect your WhatsApp, set up your AI agent with our templates, and start capturing leads. The AI learns from your uploaded docs, FAQs, and product info immediately.
That is up to you. Our AI sounds natural and learns your brand voice. Some businesses are transparent with a brief intro. Others prefer seamless handoffs where AI qualifies leads before humans take over.
Upload PDFs, Word docs, or text files with your FAQs and product info. Paste website URLs for automatic extraction. Add Q&A pairs for specific scenarios. Changes reflect in responses within minutes.
We support WhatsApp Business API for high-volume businesses needing verified badges, and WAHA for using existing WhatsApp numbers without Meta verification. Both support media, templates, and broadcasts.
Yes. Connect Google Calendar and the AI checks availability, suggests times, and books meetings directly. It handles timezone conversions and sends confirmation messages automatically.
All data is encrypted at rest and in transit. Our multi-tenant architecture ensures complete data isolation between organizations. You can export or delete your data anytime.
Yes. Invite unlimited team members with role-based permissions. Assign leads to specific agents, set up round-robin distribution, or let AI route based on expertise.
Yes! Our free plan gives you full access to core features including CRM, AI Agent (500 replies lifetime), WhatsApp integration, Facebook leads, broadcast, automation, and analytics. No credit card required. Upgrade anytime for higher quotas and advanced integrations.
Yes. You can cancel at any time according to the terms of service.